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Welcome to Océano's Frequently Asked Questions page. This page contains most of
the questions that are asked by our customers. It is advised that you read all of
the answers as the answers pertain to almost everyone. If you have a question that
is not answered on this page, please e-mail me at
.
- Where do I pick up the keys?
- What are the directions to Océano Rentals?
- When is check-in and check-out?
- What is the cancellation policy?
- What is the policy on pets?
- When is the balance due?
- Does Océano accept personal checks?
- Does Océano accept credit cards?
- When will my deposit be returned?
- What is I.V.A.?
- Which holidays require a 3-night minimum?
- What are the average temperatures, rainfall, and wind speeds?
- Can I bring ATV’s, dune buggies, dirt bikes, rails or wave runners?
- Are fireworks allowed?
- What are the office hours?
- Should I bring drinking water?
- Do I need to bring linens or towels?
- Do I need to bring beach towels and chairs?
- What do I need to cross the border?
- Do I need special car insurance to drive in Mexico?
- When is the border open?
- Can I use my cellular phone in Rocky Point?
- How do I use my calling cards in México?
- Can I drive a rental car to México?
- Peace of mind damage waiver.
You will pick up the keys from our office in Puerto Peñasco (Rocky
Point). The directions are below.
View an overview map.
View a detailed map.
Check-in 4:00pm: Do not check in at the property
unless otherwise directed to do so. Check in at the Océano Rentals office on Fremont Blvd. Directions to the office are above.
Check-out 12:00pm: Please return the key to our office by noon
(Arizona time) on your check-out day. Do not leave the key at the unit or at the
Guard House. If you leave early, there is a key drop at the office.
Cancellation Policy: Cancellations made thirty (30) or more days prior to scheduled arrival will be charged $50.00 or 20%, of the Booking Deposit whichever is more; for cancellations made twenty-nine (29) to fifteen (15) days prior to scheduled arrival, the Booking Deposit will be forfeited. If cancellation is made in less than fourteen (14) days prior to scheduled arrival, all rental monies and tax, excluding Security Deposit and cleaning fee will be forfeited. No refunds will be given for holiday time periods. Recognized holidays can be found here.
Policy on Pets: If a home owner has
specifically requested that renters cannot bring pets, we are obligated to respect that
stipulation. Please do not request any alteration to this policy or ignore it in such a
way as to risk eviction and no refund of Rent or Security Deposit monies.
- If a pet is found on a property
which does not allow pets, the occupants will be evicted immediately with
loss of all rental monies, cleaning fee, taxes and security deposit.
- If a pet is found on a property
which does allow pets, and prior arrangements have not been made with
Océano Rentals, the occupants will be evicted immediately
with loss of all rental monies, cleaning fee, taxes and security deposit.
Balance of Payment Policy: The balance of the rent, tax, cleaning fee and security deposit are due thirty (30) days prior to arrival. The balance payment can be made by credit card, check, cashier’s check or money order. Please allow 5 days for mailing and send payments to Océano Rentals, P.O. Box 577, Lukeville, AZ 85341, or payments may be made directly to Océano Account #7372-03117 at any Chase/Bank One in the United States. Please fax a copy of the receipt with your name and reservation number to (928) 569-0051. Checks drawn from financial institutions outside the State of Arizona will not be accepted. Reservations will not be held if the Booking Deposit or Balance Payments are not received by the respective due dates. A late fee of $10 will be charged for balances paid after the due date. Returned checks will be charged a minimum of $25.00 fee.
Does Océano accept
personal checks?
Yes, Océano does accept
personal checks provided that the following criteria are met:
-
The check is drawn from a bank in
the State of Arizona.
- The check is received by the due date or 30 days prior to arrival, whichever is more.
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Does Océano accept credit
cards?
Océano does accept Visa and MasterCard for
payments. The transaction will be in U.S. Dollars.
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Security deposits will be returned in about 2 weeks.
I.V.A. is a Mexican national sales tax. The tax rate
in this region of Mexico is 12%.
The above are not allowed in Las Conchas and the rules for Las Conchas are below.
Important Las Conchas Notice: The Las Conchas Homeowners’
Association Rules and our homeowners prohibit renters from bringing in ATV’s, dune
buggies, dirt bikes, rails or wave runners into the Las Conchas community. Violators, who
do so, risk impoundment of the vehicle(s) and prosecution by the local police. These
vehicles brought in by renters or visitors, with or without Las Conchas stickers, will be
refused entry at the Guard Gate. Violators who by-pass the Guard Gate do so at the risk of
impoundment of the vehicle(s) and prosecution by the local police. The Association and the
city of Puerto Peñasco enacted this ordinance to preserve the desert environment which
was rapidly being destroyed by off road vehicles. At no time are any of these vehicles to
be ridden on the beach side of Las Conchas (with the exception of the Las Conchas Guards
patrolling the area and enforcing the rules).
No! Fireworks are illegal in México and not allowed
in any of our properties. You are subject to eviction if you use fireworks.
Océano Rentals is open everyday from 10:00 a.m. to 5:00 p.m. and
until 7:00 p.m. on Fridays.
We recommend that you either purchase bottled water here in Puerto
Peñasco or bring it with you. The bottled water here in Puerto Peñasco has been
processed by reverse osmosis (RO). We do not recommend that you drink the water from
the faucets.
You do not need to bring any bed linens or bath towels.
Océano provides bed linens and bath towels for all of our properties. We do ask
that you bring your own beach towels and that you do not take the bath towels to the
beach.
Yes. Please bring your own beach towels and chairs for the
beach. These items are not provided. Please do not take the towels provided
for bathing nor the patio furniture to the beach.
When you cross the border, make sure that you have identification
for all passengers and registration for your vehicles.
Do not bring rifles, pistols, or ammunition of any kind across the border!
Yes you do. It is very important that each car that crosses into Mexico has proper coverage.
Mexican Law is very strict regarding uninsured motorists that get into an accident. To make it as
simple as possible for our customers, you can purchase your car insurance on-line by clicking on the
following link - Click Here to Order Car Insurance
The border is open daily from 6:00 a.m. to 12:00 a.m. midnight.
Rocky Point does have cellular phone technology.
Rocky Point has TDMA - digital, CDMA - digital, and analog cellular
technologies. Be sure to call your cellular phone provider prior to
crossing the border for any specific instructions on using your phone in
México.
We recommend that you make
contact with your calling card company prior to your vacation to learn the
specifics. We have found most of the information for using calling cards
on the websites of the respective companies.
There are several car rental agencies that will allow their vehicles into Mexico.
In most cases, the agency will require that you purchase their insurance.
Below is a list of car rental agencies and links to their websites.
Why worry that someone in your party might accidentally break something? Relax and enjoy your stay. If an accident happens, report the details and leave the rest to us. Guest is required to pay a non-refundable “Peace of Mind Damage Waiver Fee" to cover any unintentional damage to the property, up to ten times said Fee. Damage in excess of this amount or damage that is deemed by Océano Rentals to be of an intentional nature will be charged to Guest’s credit card. The damage waiver DOES NOT cover intentional damage, theft, additional cleaning, or pet damage. Guests will report incidents causing damage to the property immediately to our office or call (888) 328 8491 (Form the U.S.), (638) 383 0800 (From Mexico).
The Staff of Océano Rentals will determine all necessary repairs. Report all damages to Océano rentals by the day of check-out.
All guests staying in the property (not to exceed maximum occupancy) will be covered by this waiver and will not be obligated to pay for accidental loss or damage to the rental unit or its contents.
The Accidental Damage Waiver does not include:
- Intentional Acts, gross negligence or willful conduct.
- Evidence of and/or damage caused by pets (pets are prohibited in rental properties).
- Damage done by unauthorized groups.
- Loss or damage to guest's personal property or rental equipment brought onto the premises.
- Normal wear & tear.
- Damage to electric vehicles (golf carts).
- Any damage caused by a violation of Océano Rentals’ Rules & Regulations or in an action that violates local, state or federal laws.
- Acts of Nature.
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