“We were a group of law and grad students from the Phoenix area who decided to take a few days off and go to Rocky Point. To be honest, we were extremely disappointed at the service and the surprise we got at the end of our stay.
First, when we showed up at the condo the cleaning staff was still working on getting the place ready. We had to wait for 30 minutes before it was ready for the new guests.
Second, the garage door was not working properly, so my car was never truly safe.
Third, there was no hot water in any of the 3 showers that are inside the property.
Fourth, the neighborhood is not safe. Someone broke into the property while we were all in the beach and stole my purse, which contained my MacBook Air, U.S. and Mexico passports, driver's license, credit and debit cards, $200 dollars in cash, my purse, and even clothes. This happened in the middle of the day and I just feel this would not have happened if the garage door had been working properly.
I filed a police report and even got an official document stating what had happened, but when I went to Oceano Rentals to discuss the issue, the staff member that spoke with me said he was going to bring the issue to the manager and the owner of the property, who is an American individual, but I never heard back from them.
As much as I love driving down to Rocky Point, I will never stay in this area ever again and probably will not return to the town.
Also, I wish the staff at Oceano Rentals would have been more proactive when I approached them for help. They should seriously consider hiring private security that makes sure the place is safe at all times.